Effective Date: 1 January 2025

Mark Tobacco
26 George Place
Plymouth, PL1 3HZ
United Kingdom

Email: support@marktobacco.com
Website: www.marktobacco.com

Introduction

At Mark Tobacco, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

  • Identity Data: Name, date of birth (for age verification), and gender.

  • Contact Data: Billing and delivery addresses, email address, and phone number.

  • Financial Data: Payment card details (processed securely via third-party payment providers; we do not store card details).

  • Transaction Data: Details about purchases and payments.

  • Technical Data: IP address, browser type/version, operating system, and device information.

  • Profile Data: Your login details (if applicable), purchase history, preferences, and feedback.

  • Usage Data: Browsing activity and interaction with the website.

  • Marketing Data: Preferences for receiving marketing and promotions.

3. How We Use Your Data

We use your personal data to:

  • Fulfil and deliver orders

  • Verify age and comply with UK tobacco regulations

  • Improve our website and service

  • Communicate with you about your orders

  • Provide customer support

  • Send marketing emails (only with your consent)

  • Maintain internal records and reporting

  • Detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Contractual necessity – to fulfil your purchases

  • Legal obligation – to comply with age and sales regulations

  • Legitimate interest – to improve our service and prevent fraud

  • Consent – for optional marketing communications

5. Data Sharing

We may share your data with:

  • Trusted delivery providers (e.g., Royal Mail, DPD)

  • Secure payment processors (e.g. PayPal)

  • IT and support providers who help us operate the website

  • Regulatory bodies if legally required

We never sell your data to third parties.

6. Data Security

We use SSL encryption, firewall protection, and other technical and organisational safeguards to keep your data safe. Access is restricted only to trained staff or trusted service providers.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw marketing consent

  • Object to processing in some cases

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, please email us at support@marktobacco.com

8. Data Retention

We keep your data only as long as necessary for legal or business reasons, including accounting and record-keeping, unless a longer retention period is required by law.

9. Cookies

Our website uses cookies to enhance your experience, remember preferences, and help us understand how our website is used. You can manage your cookie preferences through your browser settings or via our Cookie Consent pop-up.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the updated effective date listed at the top.

11. Contact Us

For questions or concerns about your privacy or this policy, please contact us:

Mark Tobacco
26 George Place
Plymouth, PL1 3HZ
United Kingdom
Email: support@marktobacco.com